These Terms of Service ("Terms") govern your use of the property tax appeal services provided by Homespring Group, Inc., doing business as Homespring ("Homespring"). By using our services, you agree to these Terms. Homespring helps homeowners reduce their property tax burden. We handle the entire appeal process on your behalf, and you only pay if we successfully reduce your taxes.
Our services
- Free property tax analysis using over 200 data points to determine if your property is over-assessed.
- We prepare and file formal property tax appeals with your county tax assessor on your behalf.
- We represent your interests in negotiations and hearings with tax authorities.
- We handle all paperwork, deadlines, and communications throughout the appeal process.
Fees and payment
- No upfront costs. There are no fees to get started or for the initial property analysis.
- Our success fee is 25% of your first year's tax savings. If we don't reduce your taxes, you pay nothing.
- You keep 100% of the tax savings in all subsequent years. The 25% fee only applies to the first year.
- Payment is due only after your appeal is successful and your new, reduced tax assessment is confirmed.
Your responsibilities
- Supply complete and accurate information about your property and tax assessment.
- Authorize Homespring to represent you before tax authorities and access your property tax records.
- Reply to requests for information or documentation in a timely manner.
- Pay the success fee promptly after a successful appeal outcome.
- Ensure your property is eligible for appeal (e.g., you are the legal owner or authorized representative).
Phone calls and text messages
When you provide a phone number to Homespring through a web form, verbally, or by another method, you consent to receive service-related calls and text messages from Homespring and service providers acting on our behalf at that number. Messages may be automated and may concern your property review, appeal, account, documents, deadlines, billing, and annual monitoring.
Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase. Wireless carriers are not liable for delayed or undelivered messages.
Reply STOP, END, CANCEL, or QUIT to opt out of text messages. Reply HELP for help, email hello@homespringtax.com, or call (614) 591-9792. We do not sell, rent, or share mobile information or text messaging opt-in data with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy.
What we guarantee
- We will conduct a thorough analysis of your property using over 200 data points.
- We will file appeals before all applicable deadlines.
- We will keep you informed throughout the process.
- You will only pay if we successfully reduce your taxes.
What we don't guarantee
- A specific reduction amount or percentage in your property taxes.
- A successful appeal outcome, though we strive for the best result.
- That the county assessor will agree with our analysis or recommendations.
- Specific timelines, as appeal processing times vary by county.
Cancellation and termination
Your right to cancel
- You may cancel at any time by contacting hello@homespringtax.com.
- If you cancel before we file your appeal, there is no fee.
- If you cancel after filing but before resolution, you may still owe our success fee if the appeal succeeds.
- Once an appeal is complete and your taxes are reduced, the success fee is due regardless of subsequent cancellation.
Our right to terminate
- You provide false or misleading information.
- You fail to respond to our communications for an extended period.
- You refuse to pay fees owed for successful appeals.
- You violate these Terms of Service.
- We determine your property is ineligible for appeal or unlikely to benefit from our services.
Legal provisions
Intellectual property
All content, technology, and materials on our website and in our services are the property of Homespring and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our express written permission.
Limitation of liability
To the fullest extent permitted by law, Homespring shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. We provide our services "as is" and make no warranties, express or implied, regarding the services or their outcomes.
Dispute resolution
If you have a concern or dispute, please contact us first at hello@homespringtax.com. If we cannot resolve a dispute informally, any legal action shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Changes to terms
We may update these Terms from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the revised Terms. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Homespring.
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