At Homespring, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our property tax appeal services. We understand that you're entrusting us with sensitive property and financial information, and we take that responsibility seriously.
Property information
- Property address and parcel number
- Property characteristics and details (we analyze over 200 data points)
- Current tax assessment information
- Valuation data and comparable sales
Personal information
- Name, email address, and phone number
- Electronic signature for authorization
- Payment information for success fees
- Communication history and preferences
Tax documents
- Property tax assessment notices
- Tax bills and payment records
- Documentation you provide to support your appeal
How we use your information
- Analyze your property to determine if it is over-assessed and build a case for appeal.
- Submit formal appeals and handle all paperwork on your behalf.
- Negotiate with tax authorities to achieve the best outcome.
- Process the 25% success fee only when we reduce your taxes.
- Keep you informed about your appeal status.
When we share information
- County tax assessors, as part of the formal appeal process.
- Trusted service providers (payment processors, cloud hosting) bound by strict confidentiality agreements.
- When required by law, subpoena, or other legal process.
- We never sell or share your personal information to third parties for marketing purposes.
Data security
- All sensitive data is encrypted using industry-standard protocols (TLS/SSL in transit, AES-256 at rest).
- Only authorized personnel have access to your information, limited to what's necessary for service delivery.
- Secure cloud hosting with regular backups and disaster recovery procedures.
- Ongoing security assessments to protect against emerging threats.
Your rights
- Request a copy of the personal information we hold about you.
- Request corrections to any inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal and contractual obligations.
- Unsubscribe from marketing emails at any time.
- Request a copy of your data in a structured, commonly used format.
To exercise any of these rights, contact us at hello@homespringtax.com. We will respond within 30 days.
Cookies and tracking
Essential cookies
Necessary for the website to function properly, including security, authentication, and session management.
Analytics and performance
We use analytics tools to understand how visitors interact with our website. This data is aggregated and anonymized.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by posting a prominent notice on our website. Your continued use of our services after changes indicates your acceptance of the updated policy. If you have any questions, contact us at hello@homespringtax.com.
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